Privacy Policy

1. Introduction

veltrionexa.top S.A. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website veltrionexa.top and use our corporate policy management services.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Data Collection

The data we collect from you depends on how you interact with our website and services. We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and postal address
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage data
• Marketing Data: Your preferences for receiving marketing communications
• Professional Data: Job title, industry sector, and business requirements when relevant to our services

4. How We Use Your Information

We process your personal data for the following purposes based on legitimate interests, contractual necessity, or your consent:

• To respond to your enquiries and provide customer support
• To deliver our corporate policy management services
• To process and fulfil service contracts
• To send you relevant business communications and updates
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To analyse website usage and optimise our digital marketing efforts

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing a contract with you
• Legal Obligation: When we must process data to comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist in operating our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain contact information for up to 7 years for business records purposes, and marketing data until you withdraw consent or for up to 3 years of inactivity.

9. Your Rights

Under GDPR and Portuguese data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

11. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

12. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please use the following contact information:

13. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados - CNPD) or your local supervisory authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. Your continued use of our website and services after such changes constitutes acceptance of the updated Privacy Policy.

15. Governing Law

This Privacy Policy is governed by Portuguese law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Portuguese courts.